Clarify requirements
Document modules, users, data fields, licensing, and delivery terms.
HR, CRM, and support in one connected workflow
DETA ERP
Manage employee records, sales opportunities, and customer requests in an ERP solution that can be adapted to your organization’s processes.
DETA / ENSISTEMLER / DP-ERP
A shared operating foundation for every department
DETA ERP brings together human resources, customer relations, and support request management in a modular business management approach. Modules, access scope, integrations, licensing, and delivery terms are confirmed during project scoping.
DETA / EN · FEATURES
Frequently asked questions about DETA ERP
Which modules are available?
This page introduces HR, CRM, and support modules. Confirm the modules included in your proposal.
Are there license or monthly fees?
License, hosting, and support fees can vary by edition and agreement. The current terms should be stated in writing in your proposal.
Where is business data stored?
Hosting, data location, backup, and access responsibilities are defined in the implementation plan and agreement.
When can we go live?
The schedule is planned at project kickoff based on modules, data transfer, integrations, and testing.
Can the system be customized?
Adaptations can be added to the project scope after technical assessment.
Is source code included?
Confirm code access, licensing, and ownership terms for the selected edition in the agreement.
DETA / EN · PROCESS
From scope to go-live
Configure the environment
Set up the organization, roles, and approvals, then validate integrations.
Test and launch
Run sample workflows and complete backup, training, support, and release responsibilities.
DETA / EN · COMPARISON
Custom development and a modular ERP approach
Schedule, cost, code access, hosting, and support depend on the selected edition and agreement. Evaluate both approaches using the same criteria.
| Criterion | ||
|---|---|---|
| Starting scope | ||
| Schedule and delivery | ||
| License and code | ||
| Integrations | ||
| Operations and support |
DETA / EN · FEATURES
01 / HUMAN RESOURCES
Human resources management
Organize employee records and approval workflows around the way your organization works.
DETA / EN · FEATURES
02 / CRM
Customer and sales management
Track customer interactions and deal progress through one sales workflow.
DETA / EN · FEATURES
03 / SUPPORT REQUESTS
Customer support desk
Track requests from intake and classification through assignment and resolution.
DETA / EN · FEATURES
Workspaces for administrators and customers
Administration panel
Manage users, roles, departments, modules, and system settings centrally.
Customer workspace
Offer a separate portal for support requests, status updates, and communication when included in the project.
DETA / EN · FEATURES
A shared foundation for employee management
Departments and responsibilities
Map organizational units and responsibilities.
Role definitions
Set user access according to each person’s responsibilities.
Announcements and activity records
Share internal announcements and retain important user and workflow events for review.
HR overview
Monitor attendance, leave, and workforce indicators.
DETA / EN · FEATURES
Access, reporting, and data governance
Role-based access
Set permissions by role, department, and module.
Modular operation
Confirm the modules and workflows to be delivered in the project proposal.
Reporting
Plan HR, sales, and support reports around organizational needs.
Hosting and backups
Agree in writing on data location, access, and backup responsibilities before installation.
DETA / EN · FEATURES
Installation, adaptation, and support scope
Installation and deployment
Environment and release steps depend on the selected edition and project scope.
Customization
Scope screen and workflow changes after technical assessment.
Maintenance and updates
Define maintenance periods, update plans, and responsibilities in the agreement.
Documentation and support
Confirm manuals, training, and support channels in the proposal.
DETA / EN · CTA
Discuss your requirements